Location: Moy, Dungannon, Co. Tyrone, Northern Ireland

Location requirement: Applicants must currently be based in Northern Ireland and within practical daily commuting distance of Moy.

Employment: Full-time, permanent and fully office-based (no remote or hybrid working)

Hours: Monday to Thursday, 9.00am–5.00pm; Friday, 9.00am–3.00pm

Reporting to: Key Account Manager

Works closely with: Managing Director and wider commercial team

About Macahl Animal Health

Macahl Animal Health is the manufacturer of Oralade®, a leading veterinary oral rehydration brand for pets, trusted by veterinary professionals and pet owners in over 60 countries. As we continue to grow across the UK and internationally, we are looking for an experienced, enthusiastic and highly organised Customer Experience & Sales Support Executive to join our expanding team.

This opportunity is ideal for an experienced customer-service, sales-support or account-coordination professional who enjoys building strong relationships and taking ownership of customer needs. Experience in veterinary practice, animal health or the pet industry would be valuable, but the essential requirement is a strong history of delivering excellent customer service or sales support.

The Role

As the Customer Experience & Sales Support Executive, you will be one of the first points of contact for veterinary practices, distributors, retailers, pet owners and other partners. You will take ownership of delivering an exceptional, knowledgeable and reassuring experience across every interaction.

This varied role combines customer service, sales support, commercial coordination and sales administration. Working closely with the Key Account Manager, Managing Director and wider commercial team, you will help develop customer relationships, maintain commercial momentum and ensure enquiries, opportunities, quotations and orders are followed through effectively.

Key Responsibilities

• Deliver knowledgeable and responsive customer service by telephone, email and social media to veterinary practices, distributors, retailers and pet owners.
• Take ownership of customer enquiries and complaints, coordinating with internal teams and following each matter through to a professional and timely resolution.
• Process, confirm and monitor customer orders, ensuring customers receive accurate information and timely updates.
• Support the Key Account Manager and Managing Director with quotations, presentations, proposals, customer follow-up and day-to-day commercial administration.
• Maintain momentum on sales opportunities by following up enquiries, samples, quotations and agreed actions with existing and prospective customers.
• Manage social media enquiries and provide communication and administrative support for Oralade® brand ambassadors.
• Maintain accurate customer and opportunity records and prepare regular customer-service, sales and order-status reports for the commercial team.
• Coordinate meetings, travel and exhibition arrangements, and attend occasional UK and international exhibitions or customer events, including some work outside normal office hours.

About You

• At least three years’ relevant experience in customer service, sales, sales support, account coordination, commercial administration or a similar customer-facing role.
• A demonstrable history of building trusted customer relationships, taking ownership and delivering excellent service from first contact through to resolution.
• Confident written and verbal communication, strong organisation, attention to detail, commercial awareness and the ability to manage competing priorities.
• Strong Microsoft Office skills are essential, particularly Excel for maintaining trackers, organising data and preparing reports, together with Word, Outlook and PowerPoint.
• Applicants must currently be based in Northern Ireland, have the right to work in the UK and live within practical daily commuting distance of Moy, Dungannon. This is a fully office-based role with no remote or hybrid working.

Desirable Experience

• A veterinary nursing qualification or relevant veterinary-practice experience, or experience within animal health, pet food, pet retail or the wider pet industry.
• Experience using CRM, ERP or order-processing systems, supporting international customers, or coordinating exhibitions, events or brand-ambassador activity.

Salary & Benefits

• Salary of £36,000+, depending on experience.
• 36 days’ annual leave, including public holidays, plus an additional day off for your birthday, company pension and life insurance.
• Ongoing training, exhibition opportunities and career progression within a friendly, ambitious international pet healthcare company.

Why Join Macahl?

At Macahl Animal Health, we are passionate about improving the health and wellbeing of pets around the world. We are an ambitious, family-founded business with global aspirations, where every team member can make a real difference.

Our goal is to improve pets’ health and lives through better hydration, while supporting pet owners and veterinary professionals with outstanding service. We want to make Oralade® the world’s number one pet hydration brand—and we are looking for someone who shares our commitment to pets and exceptional customer care.